PRIVACY POLICY

Folly and Gander (herby referred to as F&G) take our customers privacy very seriously and the following policy outlines how we use and protect any information you give us when you use this website and contact F&G with regard to any of our services.

 

Should we ask you to provide certain information by which you can be identified it will only be used in accordance with this privacy statement. F&G may update this policy from time to time by updating this page. You should check this page occasionally ensure you are happy with the changes. This policy is effective from 21/05/2018.

 

What we collect

In order to provide our services, information we collect from you may include (but is not limited to); names, email address, telephone numbers, shipping address, billing address, wedding details, guest information and addresses, and other information relevant to a transaction.

 

By supplying us with the relevant required information, you are consenting to F&G’s use of your data as detailed below.

 

What we do with your information

The information we collect is primarily used for completing and delivering your order and internal record keeping. In some circumstances the information may be used for the following reasons to help provide better service;

• Job management

• Testimonial requests and follow ups

• Samples
  With your consent we will keep samples of your finished designs on file for photographing, portfolio and marketing purposes. This includes using them on our website and social media, including them in sample packs and displaying them at wedding fairs and events after your event has concluded. Prior to your event we may use discreet images that exclude details of your event. For example; we may share a close up shot of the design showing your names but not location or date details. We will not use anything with your home address on.

• Other
  On the occasion of your order requiring items to be individually personalised information may be sent to our suppliers to fulfil these orders. By supplying us with guest information, including but not limited to names and addresses, you confirm you have consent to share the information with F&G for the purpose of completing your order.

 

How long we store the information we gather

Your information will be deleted from our systems 6 months after the date of your event. This includes; addresses, wedding details, guest information and addresses and wording for your stationery. Copies of printed pieces and digital files created during your jobs will be kept indefinitely. Emails will be deleted within 12 months of the final job completing. Invoices containing your name and billing address will be kept for 7 years as per UK tax regulations.  

 

Security

F&G are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic safeguards.

 

Controlling your information

You may choose to restrict the collection or use of your personal information.

F&G will not sell, distribute or lease your personal information to third parties.

You may request details of personal information which F&G hold about you under the Data Protection Act 1998. If you do so please email admin@follyandgander.co.uk. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information.

If you are unsure about any of the information set out in this privacy policy please email admin@follyandgander.co.uk to discuss further.

 

Website cookies

 

Cookies and how they benefit you
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer, mobile phone or device when you browse websites

Our cookies help us:
   •    Make our website work as you'd expect
   •    Improve the speed/security of the site
   •    Continuously improve our website for you
   •    Make our marketing more efficient (ultimately helping us to offer the service we do
       at the price we do)

We do not use cookies to:
   •    Collect any personally identifiable information (without your express permission)
   •    Collect any sensitive information (without your express permission)
   •    Pass data to advertising networks
   •    Pass personally identifiable data to third parties
   •    Pay sales commissions

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You can learn more about all the cookies we use below

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Granting us permission to use cookies
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you consent to the use of cookies. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

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Third Party Functions
Our site, like most websites, includes functionality provided by third parties. A common examples are embedded YouTube video or social media links and feeds. Disabling these cookies will likely break the functions offered by these third parties

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Visitor Statistics Cookies
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These analytics programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before.

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Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of F&G’s website.